we work with an automated order system that processes all incoming orders immediately, this means that we can’t really stop them, as they immediately go into processing and shipping. but! if we are able to stop the shipment, you will receive an email confirming
cancellation of the order and any charges made will be reversed.

should your order ship, you will receive an email with your tracking information.

if you wish to return the items upon receipt, please contact us at cs@nununuworld.com and we will guide you through the process.

there are a few reasons why an order may be canceled:

your item is out of stock

unverified information

payment declines

technical issues

incorrect address

if your order was canceled, you should receive an email notification, should you have any further questions, please reach out to: cs@nununuworld.com

sometimes an order does not process

this could be due to two possible reasons:

a time lapse between ordering an item and confirming payment

the item ordered went out of stock during the ordering process
to prevent this from happening again, we kindly request that once the item is select you proceed to payment confirmation as soon as you can.

credit card payments

we only charge your credit card upon the dispatch of your order, so if your order has been canceled, you will not be charged.

 if you do see a charge on file, it is a pre-authorization only, and will be automatically canceled by your payment provider.

paypal payments

payments made via paypal are immediate, so if an order was canceled, a refund will be issued.

we work with an automated order system that processes all incoming orders immediately, this means that we can’t really stop them, as they immediately go into processing and shipping even if they are duplicated. but! please email us at cs@nununuworld.com and tell us about your "double trouble", make sure to write both order numbers, and we'll do our best to help and cancel one of them!

if we are able to stop the shipment, you will receive an email confirming cancellation of the order and any charges made will be reversed. should your order ship, you will receive an email with your tracking information. if you wish to return the items upon receipt, please contact us at cs@nununuworld.com and we will guide you through our return process.

2 scenarios for this one:

1. if your order hasn't shipped
If your order hasn't shipped yet, we should be able to update your address, as long as the delivery country/location remains the same. please contact us urgently at cs@nununuworld.com, don't forget to mention your order number and new shipping address.

2. if your order has shipped
we might be able to update your address, but this really depends on its status of the delivery and the courier's availability. please note: we can't change the delivery country/location. please contact us urgently at cs@nununuworld.com, don't forget to mention your order number and new shipping address.

we're sorry! but we can't! we would love to, but due to the way our system works, we can't bill you after your order was submitted.

our system processes orders
immediately, which means we’re unable to change orders.

regrettably this means we are unable to remove an item from your order.

if you no longer require any of the items ordered, you may return them to us for a full refund. for more
information on how to return your order please contact us at: cs@nununuworld.com

for your financial security, we are unable to make any changes to your billing details after an order has been placed. if you received an order confirmation, then your order is processing and should ship to you very soon. once dispatched, you will receive an automated e-mail containing tracking information for your reference.

sorry! we can't make any changes to invoices as we are lawfully required to indicate on all commercial invoices and official documents full and accurate details of the order including price.

we’re very sorry to hear that your package did not arrive in perfect condition. we do our utmost to ensure the best quality possible for all nununu items, but sometimes "one gets away". this should not happen and we apologize for this inconvenience.

in order for us to follow up with and fix this, we kindly ask you to send us photos of the faulty item and we will look into this straight away!

email us at: cs@nununuworld.com

we’re very sorry to hear that your package did not arrive in perfect condition. we do our utmost to ensure the best quality possible for all nununu items, but sometimes "one gets away". this should not happen and we apologize for this inconvenience.

in order for us to follow up with and fix this, we kindly ask you to send us photos of the damaged item and we will look into this straight away!

email us at: cs@nununuworld.com

1. select your shipping country/location by clicking the flag icon on our homepage.

2. select the item/s you wish to buy.

3. click on “checkout”

4. fill in your address and payment details

and than what happens?

5. you will receive an automatic email confirming the details of your order.

6. it can take between 2-4 days to process an order for international shipping.

7. once your order ships, we’ll send you an email containing tracking information.

8. we aim to meet the delivery times quoted but sometimes circumstances beyond our control, such as extreme weather conditions or customs inspections, can result in delivery delays.

please click on the flag icon on our homepage to view the countries/locations that we ship to. if you can't see your country/location listed, it is likely that we do not ship there.

but! you can always email us at cs@nununuworld.com and we'll see how we can help!

it can take between 1-4 business days (not including weekends and national holidays) for us to prepare a package for delivery. once your order ships, you will be sent an auto-email containing tracking information.
but literally, where exactly is my order?
if you haven't received any tracking updates for more than 5 business days, please let us know so that we can look into it and investigate.
please note: the investigation to locate a package may take several weeks.
if for any reason it is determined that your package was lost in transit you will be issued a full refund or ship you a new package instead.

you can always email us at cs@nununuworld.com and we'll see how we can help.

all our US orders are shipped with FedEx and all other countries with DHL.

all orders can be tracked using the link sent in your shipping confirmation. please note that tracking information can take up to 48 hours to generate on DHL's website.
if there has been no update on the tracking information for more than 5 business days, please let us know at cs@nununuworld.com so that we can open an investigation with the shipper.

it can take between 1-4 business days (not including weekends and national holidays) for us to prepare a package for international delivery. once your order ships, you will be sent an auto-email containing tracking information.
all our orders are shipped with DHL and can be tracked using the link sent in your shipping confirmation. please note that tracking information can take up to 48 hours to generate on DHL's website. if there has been no update on the tracking information for more than 5 business days, please let us know at cs@nununuworld.com so that we can open an investigation with the shipper.

all our orders are shipped with DHL and can be tracked using the link sent in your shipping confirmation. please note that tracking information can take up to 48 hours to generate on DHL's website.
if there has been no update on the tracking information for more than 5 business days, please let us know at cs@nununuworld.com so that we can open an investigation with the shipper.

2 scenarios for this one:

1. if your order hasn't shipped
If your order hasn't shipped yet, we should be able to update your address, as long as the delivery country/location remains the same. please contact us urgently at cs@nununuworld.com, don't forget to mention your order number and new shipping address.

2. if your order has shipped
we might be able to update your address, but this really depends on its status of the delivery and the courier's availability. please note: we can't change the delivery country/location. please contact us urgently at cs@nununuworld.com, don't forget to mention your order number and new shipping address.

please click on the flag icon on our homepage to view the countries/locations that we ship to. if you can't see your country/location listed, it is likely that we do not ship there.
but! you can always email us at cs@nununuworld.com and we'll see how we can help!

most in-stock items are prepared on the same day basis and generally arrive between 3 to 7 bussiness days.

delivery times depend on where you're located. there might be special circumstances beyond our control, like extreme weather conditions or customs inspections, which can result in delivery delays.

so! basically we ship you for free if your order is larger than $75 (excluding a few countries for which we facilitate free shipping for over $100).

for orders under $75: shipping costs are calculated automatically at checkout.

please click on the flag icon on our homepage to view the countries/locations that we ship to. if you can't see your country/location listed, it is likely that we do not ship there.
but! you can always email us at cs@nununuworld.com and we'll see how we can help!

that depend on your shipping country, if you will need to pay duties and taxes you will be able to see all charges automatically at checkout.

the amount of duties & taxes applied depend on the value of the order and the destination country/location. you will be able to see all charges automatically at checkout.

oh no! but you should know that customs clearance is completely beyond our control, as are any delays resulting from inspections by the customs authorities.
should you have an issue with customs, please contact us at cs@nununuworld.com
and we will do everything we can to assist.

your duties and taxes are calculated at checkout.

if you prepaid your duties & taxes at checkout, your order is covered by our ‘guaranteed landed shipping cost service’, meaning that you should not have to pay any further fees. If you are asked for more fees, please contact us at cs@nununuworld.com and we
will sort this out for you.

we’re very sorry to hear that your package did not arrive in perfect condition. we do our utmost to ensure the best quality possible for all nununu items, but sometimes "one gets away". this should not happen and we apologize for this.
in order for us to follow up with and fix this, we kindly ask you to send us photos of the damaged item and we will look into this straight away! email us at: cs@nununuworld.com

we’re very sorry to hear that your package did not arrive in perfect condition. we do our utmost to ensure the best quality possible for all nununu items, but sometimes "one gets away". this should not happen and we apologize for this inconvenience.

in order for us to follow up with and fix this, we kindly ask you to
send us photos of the faulty item and we will look into this straight away! email us at: cs@nununuworld.com

we’re sorry to hear that you received an incorrect item in your order.

in order for us to process this inquiry, please contact us at cs@nununuworld.com and send us photographs of the following:
the packing slip enclosed with the order
the product received
please be assured that as soon as we receive this information, we will follow up swiftly to resolve this issue.

we’re very sorry to hear that you did not receive all the products that you ordered.
please let us know at cs@nununuworld.com what items are missing so that we can investigate what happened.

it can take up to 7 business days for the funds to credit back to your original payment method as the below steps need to be followed:

1- shipping time to arrive back to our warehouse
2- processing and inspection for refund approval
3- authorization to finance department to issue refund
4- it can take up to 7 business days for the funds to credit back to your payment method once our finance department process the refund.

should your refund not be processed within the 7 business days, please send us at cs@nununuworld.com the tracking number for the returned package so that we can investigate further.

it can take up to 7 business days for the funds to credit back to your original payment method as the below steps need to be followed:

1- shipping time to arrive back to our warehouse
2- processing and inspection for refund approval
3- authorization to finance department to issue refund
4- it can take up to 7 business days for the funds to credit back to your payment method once our finance department process the refund.

should your refund not be processed within the 7 business days, please send us at cs@nununuworld.com the tracking number for the returned package so that we can investigate further.

If you are not absolutely satisfied with your new nununu, you are more than welcome to return it in up to 14 days after receiving your package.  click here to read our full returns policy. all sale items on 25% and more discount are non-returnable.

for further information please contact us at cs@nununuworld.com and we will happy to guide you with our return process. don't forget to mention your order number including the items you wish to return.

sorry! we can't make any changes to invoices as we are lawfully required to indicate on all commercial invoices and official documents full and accurate details of the order including price.

if you need us to email you a copy of your invoice, please contact us at cs@nununuworld.com

we accept all major credit cards like visa, mastercard, american express and other payments methods like paypal and more. during the checkout process, the supported payment methods are displayed on screen.

our system allows one payment per order, so it is unlikely that we charged twice for the same order. However, it’s possible that we received a duplicate order.
please send us at cs@nununuworld.com your order number so we can investigate this further.

should you have a specific question or request in regards to a discount that is not listed on our website, you are welcome to write us at: cs@nununuworld.com

in case you have any questions in regards to our pricing in general or a particular item by itself, please feel free to write us at: cs@nununuworld.com

if you receive a message that says your email address/password isn’t recognized, follow the steps below:
- make sure you are using the same email address and password you registered with – you may have more than one account so please check.
- make sure that you don’t have your caps lock on and / or are using any special characters that you chose correctly.
- if you can’t remember your password, click on the ‘forgot my password’ link on the sign in page. You’ll be prompted to enter your email address and we’ll send you an email with a link that will allow you to create a new password for your account.
- if you still can’t sign in, please contact us at cs@nununuworld.com giving as much detail as you can about the issue.

first off do not panic!
then, please close your browser, re-open it and try again.
you may also need to delete your cookies – a cookie is a small file we store on your computer to let us know who you are next time you visit us (for more information about cookies, click here). we suggest that you sign in before deleting your cookies, otherwise the items in your bag or saved items list may disappear.
on most internet browsers you can delete your cookies using ‘tools’ or ‘history’.
we also suggest that you use one of the browsers that are fully supported on the website including ie, chrome, safari or firefox.
if you’re still having problems, please contact us at cs@nununuworld.com giving as much detail as you can about the issue including:
which web browser you’re using (e.g. internet explorer, firefox, chrome, safari etc.) what you’ve done so far to try to resolve it.